Shipping & returns policy
Deliveries : Online orders are processed from Monday to Friday, except on public holidays. We deliver in Canada only. Delivery times are 5 to 7 business days (excluding Saturdays, Sundays and holidays) for the province of Ontario and Quebec. We cannot guarantee the same delivery time for other Canadian provinces. Please note that we reserve the right to modify the delivery rate for large items only.
Shipping rates with Canada Post: 10,00$.
Additional fees may apply for more remote areas of Canada. We reserve the right to adjust delivery charges for northern regions (accessible by air only). In this case, the customer will be contacted to accept the charges before the package is shipped.
Free Delivery with purchases of $150 before taxes and +.
If you have any questions regarding our policies, please do not hesitate to contact us by email firstname.lastname@example.org.
We are offering online internet purchases and are aware that it is sometimes difficult to achieve the correct sizes, colors, etc… when we buy without having seen and tried on the garment.
We are offering you the possibility to return the item (s) within 14 days of receipt, with the exception of items on the final sale. You will be fully reimbursed. The only thing we cannot absorb is the return shipping costs.
Return & Exchange Details
For all returns or exchanges:
- Items must not be washed, worn, or damaged.
- All original tags must be attached.
If you want to return a garment, simply contact us via email at email@example.com and we will give you a return number. When the garment (s) is received and this, in their original condition, your reimbursement on the credit card will be done.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card
Final Sale items
Sale items marked with a discount can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refund to the original form of payment for the sale or discounted items.
Sale items marked with a discount of 50% or greater will be a credit to an eGift Card.
eGift Card is a Gift Card that will be sent by email with a promotional code. You will be able to keep the credit and use it for your next purchase. Only available for our Online website.
You will be able to exchange sizes if the product is still available. You need to contact us via email and we will gladly take care of your exchanges.
For any additional information, please email us at firstname.lastname@example.org