Shipping

Free in-store or curbside pick-up available

Deliveries : Online orders are processed from Monday to Friday, except on public holidays. We deliver in Canada only. Delivery times are 5 to 7 business days (excluding Saturdays, Sundays and holidays) for the province of Ontario and Quebec. We cannot guarantee the same delivery time for other Canadian provinces. Please note that we reserve the right to modify the delivery rate for large items only.

Shipping rates with Canada Post: 10,00$. 

Additional fees may apply for more remote areas of Canada. We reserve the right to adjust delivery charges for northern regions (accessible by air only). In this case, the customer will be contacted to accept the charges before the package is shipped.

Free Delivery with purchases of $200 before taxes and +.

If you have any questions regarding our policies, please do not hesitate to contact us at 613-230-0118 or by email elgin@redvelvetclothing.ca.

 

Returns

Returns: Our return policy is as follows: You have 14 days from the date of receipt of your order to return it. We offer you the possibility to make an exchange or a credit note. However, no exchange or credit will be given for items purchased on sale. Please note that we do not issue refunds. All items on sale are a FINAL SALE. Items must be returned in their original condition with all tags attached. If the return conditions are not respected, the return may be refused.

Returns of items beyond this time limit will not be accepted. Shipping costs for return merchandise are the responsibility of the buyer. Please note that all promotional offers are subject to change without notice from us. Promotional codes are only valid on the website and not in store.

In the event of a defect in the item, we ask you to send us a photo of the damaged item by email. We will then communicate with you for the procedure to follow. To return an item, you must communicate with us by email at the following address and indicate your order number in order to receive a return authorization: elgin@redvelvetclothing.ca It is essential to include a copy of the invoice or gift receipt with the returned items. All returns can be made in store or sent by mail to the following address:

REDVELVET boutique

Attention: Return of goods

253 Elgin street, Ottawa,Ontario, K2P 1L8

If you have any questions regarding our policies, please do not hesitate to contact us at 613-230-0118 or by email elgin@redvelvetclothing.ca.